segunda-feira, 21 de fevereiro de 2011

Gerenciamento de Incidentes

Organizações bem-sucedidas reconhecem os benefícios da tecnologia da informação e a utiliza para direcionar os valores das partes interessadas no negócio. Essas organizações também entendem e gerenciam os riscos associados, tais como as crescentes demandas regulatórias e a dependência crítica de muitos processos de negócios em relação à TI.

A necessidade da avaliação do valor de TI, o gerenciamento dos riscos relacionados e as crescentes necessidades de controle sobre as informações, são agora entendidos como elementos-chave da governança corporativa.

Valor, risco e controle constituem a essência da governança de TI, sendo responsabilidade dos executivos e da alta direção, consistindo em aspectos de liderança, estrutura organizacional e processos que garantam que a área de TI da organização suporte e aprimore os objetivos e as estratégias da organização, visando perfeito alinhamento da TI com o negócio fim.

A Gestão de Incidentes é uma tarefa reativa, ou seja, ela reduz ou elimina os efeitos das perturbações potenciais ou reais nos  serviços de TI,  garantindo que os usuários possam voltar  a  trabalhar  o  mais  cedo  possível.
Por  essa  razão  os  incidentes  são  registrados, classificados e atribuídos aos especialistas adequados, sua evolução é monitorada, são devidamente resolvidos e posteriormente encerrados.

Uma  vez  que  isso  exige  contato  próximo  com  os  usuários,  a  Central de Serviços é o centro  nervoso do  processo  de gestão de  incidentes. A equipe do da Central  atua como equipe de  frente, tudo passa por ela, para então seguir o fluxo apropriado para a devida resolução, seja em primeira instância, seja por repasse aos níveis de atendimento especializado e fornecedores.

A Gestão de  Incidentes  é  vital, fornecendo informações valiosas sobre erros na infraestrutura. Pois incidente é uma interrupção não planejada de um serviço de TI, falha ou a redução da qualidade deste serviço. A falha de um item de configuração que ainda não impactou o serviço pode ser considerado um incidente, por exemplo falha de um disco de um conjunto de espelhos.

Portanto Gestão de  Incidente é um processo fundamental, que pode gerar os insumos que propciam um trabalho pró-ativo, através de um processo claro e com melhoramento contínuo. Se tornando através do Service Desk um termômetro sobre como está a saúde da tecnologia implantada.

Dessa maneira galgamos mais um passo rumo a transformar a TI em um recurso que permeia toda  a organização e aprimora processos, alinha iniciativas e agiliza os resultados esperados, através de uma ação consistente que integre tais investimentos ao negócio em si, transformando TI na chave alavancadora do processo de negócio.

A evolução profissional depende da pró-atividade?

A pró-atividade é uma ação que antecipa a tomada de decisão com agilidade e inteligência, além de uma condição básica para quem deseja ter uma carreira bem sucedida.
 
Cada profissional tem uma postura diante de situações vivenciadas no dia-a-dia, mas ganham destaque aqueles com iniciativa, que trazem resultados positivos para a empresa.
 
Antes de tomar uma decisão é preciso estar preparado e se antecipar às possíveis demandas da equipe, adquirindo conhecimentos, experiências e informações que favoreçam uma ação antes da decisão final.
 

Alcançar o sucesso na profissão depende de uma carreira bem administrada e estruturada, que requer atualizações regulares, além do comportamento dentro da empresa.



Att.
Edney Marcel Imme

Quando o barulho no ambiente de trabalho prejudica o rendimento

O bom desempenho profissional depende, na medida do possível, de um ambiente tranquilo. Uma característica que contribui para o não rendimento profissional é a falta de concentração nas tarefas, que pode ser motivada pelas preocupações do dia-a-dia, várias pessoas conversando ao redor ou por aqueles que excedem o volume da voz.

O barulho impede a realização das tarefas de forma eficaz, pois a repetição das tentativas para raciocinar acabam causando desânimo, gerando mal-estar e estresse, deixando o ambiente de trabalho prejudicado quanto à concentração e desempenho.

Att.
Edney Marcel Imme

domingo, 20 de fevereiro de 2011

Fwd: 5 Reasons FOR Taking a PMP Exam Boot Camp



Att.
Edney Marcel Imme


---------- Forwarded message ----------
From: *** PMP Exam Tips *** <examtips@pm-prepcast.com>
Date: 2011/2/20
Subject: 5 Reasons FOR Taking a PMP Exam Boot Camp
To: edney <edney.imme@gmail.com>


 
PMP Exam Videos    |   PMP Exam FlashCards    |   PMP Exam Formulas
 
 
 
 
In this issue...

Cornelius Fichtner, PMPEdney,

This week we want to continue our look at intensive PMP Exam training courses - also known as "boot camps". Last week we saw 5 reasons not to take such a class and this week we are offering 5 reasons in their favor.

Armed with the pros and cons you are now in a good position to make an informed decision and decide if an intensive course is right for you.

We also have our weekly video, which looks at how you can apply good project management practices to your PMP studies, our tip looks at how Murphy's law is bound to make an appearance on your exam day and I hope to stump you a bit with this week's sample question.

Enjoy!

Until Next Time,
Cornelius Fichtner, PMP

President, OSP International LLC

5 Reasons FOR Taking a PMP Exam Boot Camp
Talk to any project management trainer and you'll find that they have an opinion on the pros and cons of boot camps. Some people love them, some people don't. Last time we looked at five reasons why a boot camp may not be the right choice for you on your journey toward becoming a PMP. Today we'll be considering the reasons why you might want to choose this form of learning. Then you can make your own decision about what sort of training is the most suitable for you.

Reason #1: Boot camps offer interaction

Spending a few days with like-minded people on a training course gives you the opportunity to interact with other students, and, of course, the instructor. If you work in a small company you might not have many opportunities to mix with other project managers, and sharing your experiences can be very valuable. You'll also likely find that they have similar challenges to you and that can be very reassuring!

Being able to interact with your trainers is also a benefit, especially if there are areas of the PMBOK® Guide that you have not fully grasped before attending the course. The jargon in the PMBOK® Guide can be hard to interpret, and even experienced project managers can find it difficult to understand the concepts in the book. Having the opportunity to debate the jargon can help you confirm your understanding.

Reason #2: Intensive training provides self-confidence

The number 1 question I am always asked is: "How do I know if I am ready to take the PMP exam?" It is very difficult for any student preparing on their own to know when they are ready. And even if you take an online course, student-teacher interactions are limited or non-existent.

Intensive training courses give you the opportunity to discuss your readiness with the trainer. Having seen many students in exactly the same situation as you, they will be in a good place to advise you on your readiness to take the PMP exam. You can also compare yourself to the other students in the class, by listening to the types of questions they ask and evaluating your performance against theirs in any class exercises or discussions.

An in-person class also builds enthusiasm for the exam. Preparing for the PMP certificate can be intimidating for someone who hasn't taken an exam for many years. Studying in close contact with other motivated students will help build your own excitement and enthusiasm for getting professionally certified can help overcome that fear.

If you are looking for confidence in your abilities, a classroom-based course might give you what you need to feel comfortable booking your exam.

Reason #3: Classroom discussion adds real world context to your exam prep

PMI has clear experience requirements for the PMP Exam: Applicants must have 4,500 hours of experience (or 7,500 if you don't have a bachelor's degree) before they can apply.

It's often difficult to work out how to apply your real world experience to the PMP exam multiple choice questions. How do you distill years of practical experience into a multiple-choice question and pick the right answer? The instructor - and the other people on the course - can help add context to what you already do day-to-day. This sort of discussion will help you understand the real world principles behind the PMP exam questions. After all, passing the exam is about much more than just getting the answers right: it's a sign that you understand the role of the project manager at work.

Reason #4: Trainers and standards are excellent

The market for intensive training courses is competitive, and training companies know they need to be excellent in order to stay in business. Students either leave a training course saying how great it was or how disappointed they were based on the quality of the content and the instructor. Guess which companies will get both repeat business and new customers?

Consequently, the curriculum for PMP exam courses is often outstanding, and the trainers are polished professionals as well. Those leading the courses have to be capable of helping students prepare for the exam, as well as advising those who are not yet ready. In those cases, some trainers will suggest what else the student needs to work on. Of course, each training company is different, so if you think that you might fall into the latter category, talk to the training provider before you book to find out what their policy is on advising students about taking the exam.

If you don't already know, ask who your instructor would be and then find out a little about them. Many training companies provide tutor biographies online. Generally, the more experienced the trainer, the more likely it is that he or she will be able to provide relevant examples and shed light on the ideas and techniques that you are learning.

Reason #5: Intensive prep courses are immersive

Self-paced learning requires a certain degree of self-discipline. Even though you know you should be spending your evenings reviewing the PMBOK® Guide or listening to project management exam prep podcasts while at the gym, some people find it hard to summon up the motivation to study consistently or stick to a training plan over a longer period of time.

Accelerated PMP exam prep courses give you the opportunity to immerse yourself in study for several days at a time - if you have the self-discipline to switch off your phone! Even if you do need to check in with the office every now and again, classroom courses provide a place away from many of our day-to-day distractions. Some training companies even run their courses from a hotel. This removes even more distractions, offers additional immersion and adds time to mix with the other students in the evenings, and, of course, spend your free time reviewing the concepts discussed during the day.

Immersing yourself in the PMBOK® Guide is an intensive learning experience and no class can turn you into an experienced, professional project manager in the space of just a few days. However, it can be an attractive option for people who find it difficult to commit time to study regularly over a period of a few months.

Is a boot camp right for you?

Remember, if you are a junior project manager, then your first step on the journey to becoming a PMP is not a boot camp: concentrate on managing your first projects and gaining that all-important experience in order to meet PMP eligibility requirements. However, if you are an experienced project manager and meet all the pre-requisites, then consider a boot camp when you look at study options to help you prepare for the PMP exam.

There are many things to weigh when deciding what sort of training would best suit you. Think about the time you have to spend studying, your own personal motivations for taking the exam and those of your employer. Your budget is also a consideration, along with your own learning preferences and degree of self-discipline. In the end, you have to decide for yourself what sort of training is appropriate for you.

Finally, remember that a boot camp doesn't have to be the end of your PMP studies. Taking the exam the day after the training course finishes is not compulsory. You could use an intensive course as a springboard for self-guided learning as you consolidate the concepts over the following weeks. Even if you do take the PMP exam as soon as your class is over, it shouldn't be the end of your commitment to learning as a project manager. In fact, it's just the beginning.
Be a planner and practice project management in the process

A study plan accompanied by a good project management practice increase your chances of a successful PMP Exam.

Watch this video to learn more:
http://bit.ly/i0Da5o

Sample PMP Exam Question

You are managing a construction project. You are currently estimating the duration of a very critical activity. You have gathered the following information from the experts:
Best case scenario: Activity can take 3 days to complete.
Worst case scenario: Activity may take up to 12 days to complete.
Expected scenario: On average it takes up to 6 days to complete such activities.

What duration you will put into your schedule for this activity if you want to put some weight on the expected scenario?



A. 7 days                                   
B. 7.5 days                                   
C. 6 days                                   
D. 6.5 days                                   
                                           
Hint: Use PERT to calculate.

Exam Tip: Expect the Unexpected during Your PMP Exam
As the saying goes: "Anything that can go wrong will go wrong". Keep this in mind when preparing for the PMP Certification. It simply means that you should not solely depend on what others say about their experiences in taking the exams. Everyone's experience is different.

What you must remember at all cost is that you have prepared well for the exam and that you can do this! When you walk through the doors into the exam room, the most important thing for you is to pass the exam. You can partially achieve this by preparing yourself physically and mentally for the event. After the exam everyone has a story to tell. For example, one of my students wasn't allowed to change any clothing and the other one wasn't allowed to use the bathroom. These examples are of course extreme but they might happen to you.

So what if something similar happens to you? Take a deep breath. Listen to this "odd rule" that the testing center staff is informing you of. And then follow it. Don't jeopardize your chances. Play along and do the best you can. Adjust yourself mentally to the situation and work with it.

Remember: What really matters is that you relax, concentrate and pass the PMP exam.

Solution


The correct answer is
: D

Reference: PMBOK4 - pg:150

Explanation: Since you want to put some weight on the expected scenario, you will use the PERT formula. Your estimate will then be 6.5 days. Hence choice D is the correct answer.                                        
                 
                               
 

Lessons Learned from Judy Clancy

Hello,
I passed this past week. I scored Moderately Proficient in all areas except for Monitoring & Controlling where I scored Proficient.

The methods I used for passing the exam are as follows:

1) Readings

  • PMBOK
  • Rita Mulcahy's PMP Exam Prep book
  • Used this method highlighted in the book review to memorize the Rita Process chart
2) Audio/ Visual content
  • Prep Cast
  • Work 'study session' similar to the prepcast where a volunteer PMP instructor would review the material, by chapter, in a 2 hour block 1x a week for 10 weeks

3) Practice exams

  • Various free 200 question exams found on-line, approximately 1 full practice exam on the weekend for 7 weekends
  • Practice questions in Rita's book at the end of each chapter
  • I wrote out my brain dump sheet at least 50 times and it took me about 30 minutes to write it all out. This was very valuable information as I detail below.


4) Day of exam test approach
After multiple practice exams, I found that my best test taking approach was as follows:

  • Read the question and answer at least 2x before selecting my answer
  • Mark a question if I wasn't 85% confident of the answer
  • Take a 2-3 minute break after every 50 questions
  • Take a 5-10 minute break after the 200 questions before I go back to my marked questions
  • I knew that writing out my brain dump would take 30 minutes, so I used the first 15 minutes from the tutorial and then started the exam and used about 15 minutes of my 4 hour time to complete the entire brain dump. Since I practiced so much, I was not nervous about the fact that I was using my test time to write the brain dump


I finished my exam in about 2.5 hours.

Best of luck to all!!

Judy

 
 

 
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Lista de CMS

Segue uma relacao de alguns CMS que podem auxiliar nas tarefas diarias divididas por tecnologias.
 
http://www.la-grange.net/cms

Att.
Edney Marcel Imme